FAQs

COVID-19 Update

We recognize that we are in unusual times. The health, safety and well-being of our community is of the utmost importance to us at the AFP Greater Toronto Chapter and as such, we are carefully monitoring the COVID-19 situation as new information becomes available from health professionals.

Here’s what we’re doing to ensure the safety and security of our members (and non-members) over the next few months:

  • We are monitoring the latest news and medical updates and following recommendations by local and national health professionals.

  • We are tracking updates from AFP Global and working with them on promoting association best practices and encouraging members to take advantage of professional development opportunities through AFP ICON Virtual.

  • We are also tracking other associations’ plans for upcoming conferences and events over the next few months.

  • We are working with our vendors and suppliers to ensure best practices are followed and to provide extra precautions including hand sanitizing stations, regular facility cleaning and other health protocols.

  • We are encouraging staff, our Chapter Board, committees and volunteers to conduct meetings virtually and to stay home if they are sick.
     

With regards to Fundraising Day 2020, we are currently considering a virtual option. Please stay tuned for more information.​ Further details and updates will be posted on our website as they become available.

For more information or questions, please contact us at info@afptoronto.org.​ We thank you for your patience and understanding during this difficult time.

Registration & Pricing

I am trying to register but every time I click the register button it brings me to a page where I have to login…what do I do? 
We've upgraded our database, and with that our process for event registrations has changed. This new process helps to ensure your member profile and registration information is kept more secure. If you’re an active AFP Greater Toronto Chapter member you should be able to login to your account using your membership ID and password. If you're a current member (outside of the Greater Toronto Chapter), please contact us at 416-941-9212 ext. 225 for access to member pricing. 

If you've forgotten your account username or password, you can re-set this by clicking on the 'forgot username or password' link. 

If you've never registered with us for an event before, you can create a new account by clicking on the 'create account' link.

 

I am an AFP member from another Chapter and see that I can select this option as the registrant type, however I do not see the early-bird discount or special member rate applied? 

Please contact our Membership Coordinator, Matthew Ford at mford@afptoronto.org or 416-941-9212 ext. 225 to access our member rates.

 

 

How much does it cost to attend Fundraising Day?

Prices differ depending on your registration type and whether or not you are an AFP member. You can see all of our registration options and pricing here. We also offer bursaries to attend - you can find out more information about our bursary program here

 

Do you offer any discounts for groups? How do I register as a group?

Groups of two or more, and five or more are eligible for a 15% and 20% discount, respectively. To qualify for the group discount, all individuals must be registered together under the same transaction. You can register as a group by entering each group member’s individual information on the registration form and then by clicking ‘Save and Add Another Registrant.’ After you have entered each registrant’s information and session selections, instead of clicking Save & Add Another Registrant, you want to click on 'Save & Continue.' This will collect each member’s information and create a single event registration invoice. Group discounts will automatically be applied at checkout, where you can choose to pay online by credit card or by cheque (upon which you will be e-mailed an invoice).

If you have any problems or questions regarding group registrations, please contact Matthew Ford at mford@afptoronto.org or 416-941-9212 ext. 225.

 

 

How do I pay for registration?

You will be prompted to enter your billing information and then to select a payment method when registering. If you choose to pay online by credit card, you will be prompted to enter your credit card information. We accept Visa, MasterCard and AMEX. If you choose to pay by cheque, you will be sent an invoice by e-mail to be paid prior to attending the conference. Invoices can be paid either by cheque or over the phone by credit card (416-941-9212).

 

Cheques can be made payable to AFP Greater Toronto Chapter and sent by mail to:

AFP Greater Toronto Chapter
260 King Street E. Suite 412
Toronto, ON M5A 4L5

 

Please note late payments will not be accepted and individuals who have received an invoice must have the invoice paid in advance of the event in order to attend.

 

 

Where can I find information about this year’s bursary program?

You can find out more information about this year's available bursaries here

 

 

I was filling out the registration form and accidentally clicked on a session I am no longer interested in / able to attend. How can I fix this? Will I be charged extra for this?

You’re more than welcome to change your mind about which sessions you’d like to attend and won’t be charged extra for doing so. You can also select your sessions on our conference app. We ask you to select your sessions in order to get an idea for room numbers, however you are welcome to attend different sessions on the day-of so long as the room is not at capacity. Sessions that are full will be clearly marked.

 

I am no longer able to attend – can I get a refund?

We ask that you please review our cancellation policy prior to registering. All cancellations must be submitted in advance in writing to Inderbir Malhotra at events@afptoronto.org. Cancellations received on or before May 20, 2020 will be eligible for a full refund, less a $50.00 administration fee. Cancellations received after this date will NOT be refunded. No refunds will be given for no-shows.

 

Can I share a registration or pass my name badge on to a friend or colleague if I can no longer stay at the conference?

No! Badge sharing is not allowed. All registrations are individual and name badges are for only the individual who has registered and paid to attend the event. All registration payments MUST be received prior to the conference in order for you to attend. If you are sharing a name badge and/or have not paid for registration, you may be asked to leave the premises. We ask that you please review our registration and cancellation policy or contact us at 416-941-9212 should you have any additional questions.

 

 

When does early bird registration end?

The last day to take advantage of our early bird prices is Friday, April 10 at midnight (11:59pm)!

I am interested in registering and supporting as a sponsor or exhibitor. Where can I find information on this?

Please contact Inderbir Malhotra at imalhotra@afptoronto.org or 416-941-9212 ext. 221 for more details.

How do I become a member?

If you’re interested in becoming an AFP Toronto member, we encourage you to check out our membership page and to contact our Membership Coordinator, Matthew Ford at mford@afptoronto.org or 416-941-9212 ext. 225 for more information.

 

 

Session Selections

I am trying to look at and register for sessions, but am seeing a bunch of blank time slots on the sessions page…am I doing something wrong?

Nope! We just haven’t released our full session lineup yet. More information will become available at a later date, so stay tuned!

 

 

I am registering as part of / on behalf of a large group – how can I coordinate their session selections?

You can register your group online by logging in and entering each group member’s individual information – click ‘Save and Add Another Registrant’ until you have entered each individual group members’ details. After you have entered this for the entire group, click ‘Save & Continue.’ This will collect each member’s information and create a single event registration invoice. Please note that to qualify for the group discount, all colleagues must be registered together under the same transaction. Group discounts will automatically be applied at checkout, where you can choose to pay online by credit card or request to pay by cheque (upon which you will be sent an invoice).

If you have any problems or questions regarding group registrations, please contact Matthew Ford at mford@afptoronto.org or 416-941-9212 ext. 225.

 

On the Day

 

Who are some of this year’s speakers?

You can check out the lineup of this year’s sessions and speakers here.

Who should I contact about certain dietary requirements?

Please let us know in advance if you have any dietary requirements. This means any severe allergies or dietary restrictions - not preferences. We ask that you please include your specific requirements on your registration form. If you have already registered and did not indicate these requirements on your registration form, please contact Inderbir Malhotra at events@afptoronto.org.

Please note that our meals are ordered and made outside of the venue, so last minute meal requests may not be available.

 

 

Can I share a registration or pass my name badge on to a friend or colleague if I can no longer stay at the conference?

No! Badge sharing is not allowed. All registrations are individual and name badges are for only the individual who has registered and paid to attend the event. All registration payments MUST be received prior to the conference in order for you to attend. If you are found out to be sharing a name badge and/or have not paid for registration, you may be asked to leave the premises. We ask that you please review our registration and cancellation policy or contact us at 416-941-9212 should you have any additional questions.

 

 

Venue


 

Where is this year’s event being held?

Fundraising Day is on Wednesday, June 3 at the Metro Toronto Convention Centre. Please see our schedule for more information regarding session presentations and break times.

 

 

How do I get there?

You can find directions to the Metro Toronto Convention Centre here. You can also find directions on the Metro Toronto Convention Centre’s Getting Here page.

 

 

Where do I go once I have arrived?

Fundraising Day will be held in the North Building at 255 Front Street W. All sessions are located on Level 100 – you can download the level’s map here. Volunteers and staff will be onsite to direct you.

 

Is the building accessible?

The Metro Toronto Convention Centre offers barrier-free access, and meets all requirements under the Accessibility for Ontarians with Disabilities Act (AODA). Wheelchairs are available upon request, free of charge. If you require additional support for accessibility reasons, please be sure to indicate your specific requirements on your registration form. You can also contact us directly at events@afptoronto.org if you have specific questions regarding accessibility. Arrangements can also be made by contacting Guest Services at the Metro Toronto Convention Centre directly at (416) 585-8237.

 

 

What if I have an emergency or become ill while attending. What should I do? 

In the event of an emergency, we ask that you please adhere to the Metro Toronto Convention Centre’s emergency procedures for immediate assistance. We also ask that you please let one of the AFP staff or volunteers know should you experience a medical emergency and require immediate assistance. The Metro Toronto Convention Centre also has a Nurse’s Station available (for non life-threatening emergencies) located on Level 200, beside Room 203C. You can find a map of its location here.

 

 

Where are the washrooms located?

Gender neutral washrooms are available on the 300 level by Hall B (near the exhibitor area). Accessible washrooms are located on the 100 level by Room 104A, 200 level by Room 206E, and the Northwest corner of the 300 level by Exhibit Hall A.

 

Travel & Accommodations

 

I’m coming to Fundraising Day from out of town, where can I stay?

Visiting from out of town and need a place to stay? We’re pleased to partner with the Strathcona Hotel (60 York Street) to offer our out of town guests a relaxing stay. Book online or call 416-363-3321 prior to May 3 to access our special AFP Toronto discounted group rate!

 

 

Have more questions? We’ve got answers!

Contact us at events@afptoronto.org.

  • Black Facebook Icon
  • Black Twitter Icon
  • Black LinkedIn Icon
  • Black YouTube Icon

#FD2020